Terms & Conditions

1. THESE TERMS
1.1 WHAT THESE TERMS COVER.
These are the terms and conditions on which we supply products to you.
1.2 WHY YOU SHOULD READ THEM.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.2 HOW TO CONTACT US.
You can contact us by emailing our customer care team at contact@charis.studio

2.3 HOW WE MAY CONTACT YOU.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. OUR CONTRACT WITH YOU
3.1 HOW WE WILL ACCEPT YOUR ORDER
Our acceptance of your order will take place when we email you an order confirmation, at which point a contract will come into existence between you and us.

3.2 IF WE CANNOT ACCEPT YOUR ORDER
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources that we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3 YOUR ORDER NUMBER.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 WE ONLY SELL TO CERTAIN COUNTRIES.
These countries are listed on our Delivery page. Our website is solely for the promotion of our products in these countries, and by placing an order you are representing to us that you live in one of these countries.

4. OUR PRODUCTS
4.1 PRODUCTS MAY VARY SLIGHTLY FROM THEIR PICTURES.
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 SMALL VARIATIONS MAY OCCUR.
Our products are hand crafted and may vary slightly from the images displayed on our website.

5. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6. PROVIDING THE PRODUCTS
6.1 DELIVERY COSTS.
The costs of delivery will be as displayed to you on our website. Delivery costs are payable in addition to the price of the product itself.

6.2 WHEN WE WILL PROVIDE THE PRODUCTS.
We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

6.3 WE ARE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.4 IF YOU ARE NOT AT HOME WHEN THE PRODUCT IS DELIVERED.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

6.5 IF YOU DO NOT RE-ARRANGE DELIVERY.
If, after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9 will apply.

6.6 WHEN YOU BECOME RESPONSIBLE FOR THE PRODUCT.
The product will be your responsibility from the time we deliver the product to the address you gave us.