At CHARIS, we continually strive to offer the best service possible to our customers shopping online with us. However, in the unlikely event that you're not entirely satisfied with your purchase from us, you can return your item/s for a refund within 14 days of ordering. Your purchase(s) must be returned in the original packaging, in a saleable condition with all labels and tags attached. Upon return, all items are inspected by our customer services team before your refund is processed. We do not offer exchanges on our products. Please note that any items in our "Outlet" section or non-refundable. Please try items on with care. If you decide to return something, please ensure that it is in perfect condition. This means that is must be clean (no deodorant, perfume or make-up stains), unworn and unwashed. Items returned to us in a non-sellable condition, will not be refunded and will be sent back to you. Please email us at firstname.lastname@example.org to order a returns label and returns note. You will then be able to return all or part of your order at your own cost through your preferred carrier. Please follow the steps below to return your purchase. 1. To order a returns label, please email us at email@example.com 2. Returning your Items Please print your return note and return label. Write down your order number on your Return Note and include it in your parcel. 3. Attach the DHL waybill / Return Label to the outside of the parcel and keep the archive doc to give to the driver.