At CHARIS, we continually strive to offer the best service possible to our customers shopping online with us. However, in the unlikely event that you’re not entirely satisfied with your purchase from us, you can return your item/s for a refund within 14 days of ordering. Your purchase(s) must be returned in the original packaging, in a saleable condition with all labels and tags attached. Upon return, all items are inspected by our customer services team before your refund is processed. We do not offer exchanges on our products.
Please try items on with care. If you decide to return something, please ensure that it is in perfect condition. This means that is must be clean (no deodorant, perfume or make-up stains), unworn and unwashed. Items returned to us in a non-sellable condition, will not be refunded and will be sent back to you.
Please email us at firstname.lastname@example.org to order a returns label and returns note. You will then be able to return all or part of your order at your own cost through your preferred carrier.
Please follow the steps below to return your purchase.
1. To order a returns label, please email us at email@example.com
2. Returning your Items
Please print your return note and return label.
Write down your order number on your Return Note and include it in your parcel.
3. Attach the DHL waybill / Return Label to the outside of the parcel and keep the archive doc to give to the driver.
You have a legal right to cancel your order (under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013) at least 2 hours after the order is placed and within 14 days of receiving the product.
To end the contract with us, please email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us by post at your own cost. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
We will only pay the costs of return if the products are faulty or misdescribed.
We will refund you the price you paid for the products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you.